This enables SaviLinx to improve the client experience while simultaneously lowering the cost per encounter, increasing performance and profitability. The company focuses on boosting efficiency and reducing the cost of outsourced business transactions and processes. They motivate and empower its agents, develop technological solutions to support its operations, and drive performance through analytics. The pandemic changed the landscape of the BPO industry, providing opportunities for at-home agents to also serve the needs of clients across the country. The SaviLinx Customer Service Representative Tech Support provides superior customer service in a contact/call center/help desk environment in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. The firm takes pride in its facilities, including a three hundred seat contact center in Maine and two facilities in Mississippi, totaling more than seven hundred seats. The BPO offers an exceptional customer experience by recruiting and evaluating the best talent. Having access to data also enables companies to set meaningful goals and track progress towards attaining them. SaviLinx’s data analytics benefit contact centers by providing new ways to assess and improve performance in real-time. SEIMS – the SaviLinx Enterprise Information Management System – is a proprietary analytics platform developed by the company to improve its client’s business intelligence. Metrics are what drives growth and serve as a yardstick for success.
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